FAQ

Ordering

At InkNook, we know that once you’ve found the perfect stationery—whether it’s a hand-bound journal, a set of fine fountain pens, or a decorative planner—you’re eager to start using it. That’s why our team works diligently to process your order quickly: most standard items are packaged and shipped within 1–2 working days, with extra care taken to protect delicate pieces like ink bottles or embossed notebooks during transit.

For more intricate products that require additional attention—such as custom-engraved pens, multi-layered stationery sets with specialized packaging, or handcrafted paper goods with detailed finishes—processing times may extend to 3–4 working days. This extra time allows our team to conduct thorough quality checks, ensuring every page, ink cartridge, and component meets our standards for functionality and craftsmanship.

Please note that orders placed after 3:00 pm EST on Fridays, or over weekends and public holidays, will be processed and shipped on the next business day. As soon as your package leaves our warehouse, we’ll send you a confirmation email with a tracking number, so you can follow its journey to your doorstep.

InkNook is proud to deliver stationery to creators and organizers worldwide, offering shipping to nearly every country. Whether you’re in a bustling city, a quiet town, or a remote community, we’ll ensure your notebooks, pens, and accessories reach you.

Shipping times vary by destination: for most locations in North America and Europe, delivery typically takes 5–10 working days. For international orders to Asia, Australia, and other regions, delivery may take 10–15 working days. These are estimated times, and delays can occur due to factors like customs processing, local postal service schedules, or unforeseen events—factors beyond our control.

For orders shipped outside our base country, please note that you may be responsible for additional customs fees, import taxes, or duties. These charges are determined by your country’s regulations, not InkNook, so we recommend checking with your local customs office before placing your order to avoid unexpected costs.

Your satisfaction is our top priority, and we’re here to assist with any order-related questions. Whether you need to track a shipment, adjust a quantity, check stock for a specific item, or clarify details about your purchase, our customer service team is ready to help.

The best way to reach us is through the contact form on our “Contact Us” page—simply include your order number, a brief description of your query, and your preferred contact method (email or phone), and we’ll respond within 1–2 working days. For urgent issues, you can also use the live chat feature on our website during business hours, where a representative will address your question promptly.

Product

At InkNook, we believe great stationery starts with responsible sourcing. We’re committed to selecting materials in an ethical, environmentally friendly way that prioritizes quality, sustainability, and support for local communities.

A large portion of our materials—from the premium paper in our notebooks (sourced from FSC-certified suppliers) to the durable metals in pen clips and the natural fabrics in pencil cases—comes from trusted local vendors. This not only reduces our carbon footprint by minimizing transportation but also supports small businesses and artisanal skills in our region.

For specialized items, such as eco-friendly inks or recycled leather journal covers, we partner with global suppliers who share our commitment to sustainability. Every material undergoes rigorous testing to ensure it’s safe, durable, and aligned with our values—so you can feel good about the stationery you use daily.

We strive to ensure that the product images on our website accurately reflect the colors of our stationery, so you know exactly what to expect when your order arrives. Our photography team uses professional lighting and high-resolution cameras to capture true-to-life hues—from the soft pastels of a journal cover to the rich tones of a leather pen case or the vibrant accents of a sticker set.

That said, slight color variations can occur. These may be due to small differences in material batches (for example, natural paper or fabric can vary slightly in tone) or variations in monitor settings (brightness, contrast, and color calibration can affect how colors appear on screens). Rest assured, these differences are minor and won’t impact the functionality or appeal of your stationery—but if you have concerns about a specific item’s color, feel free to contact our team for additional photos or details.

Returns

We want you to love your InkNook purchase as much as we do. For full details on our return policy—including timeframes, eligibility, and step-by-step instructions—please visit our dedicated “Returns & Exchanges” page.

In short, most items can be returned within 30 days of delivery, provided they’re in their original, unused condition (with all packaging, tags, and accessories intact). This includes unopened notebooks, unused pens, and unmarked planners. Custom or personalized items (such as engraved pens) may have different guidelines, which are clearly noted on their product pages.

We take great care in packaging every order to ensure your stationery arrives in perfect condition—using protective sleeves for notebooks, padded boxes for pens, and sturdy mailers for small accessories. But if your item arrives damaged, defective, or incorrect, please let us know right away.

To resolve the issue quickly, contact us through our “Contact Us” page within 7 days of delivery. Include your order number, clear photos of the damage or discrepancy, and a copy of the delivery note. Our team will review your claim promptly and arrange for a replacement, repair, or full refund—whichever you prefer—at no extra cost to you. If we need the damaged item returned for inspection, we’ll cover the return shipping fees.

Payment

At this time, InkNook does not offer cash on delivery (COD) as a payment option. This decision is based on ensuring secure, efficient transactions for both our customers and our team, as COD can lead to delays, errors, and additional administrative costs that we aim to avoid.

Instead, we provide a range of secure, convenient payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and trusted digital wallets like PayPal and Apple Pay. All transactions are protected by industry-leading encryption technology, so your payment details remain safe. Plus, these methods make it easier to process returns or refunds if needed, ensuring a smoother experience for you.

Yes! We’re excited to partner with Afterpay to offer flexible payment options for customers across the United States—including those in Los Angeles. With Afterpay, you can split your purchase into four equal, interest-free payments, due every two weeks, with no hidden fees as long as payments are made on time.

This option is available for most items on our website, making it easier to stock up on stationery without waiting. Simply select Afterpay at checkout, create an account (or log in if you’re an existing user), and follow the prompts to complete your order. Your items will ship as usual, so you can start using your new notebooks, pens, and accessories sooner while managing your payments on a schedule that works for you.